Return Policy

At ZonalApp, we strive to provide high-quality materials. However, if you receive an incorrect or defective item, we offer a return option under the following conditions:

1. Eligibility for Returns

Returns are accepted only if:

·        The item received is damaged, defective, or incorrect.

·        The product remains unused and in its original condition and packaging.

·        The return request is initiated within 24 hours of receiving the product through our app.

2. Non-Returnable Items

Returns are not allowed for:

·        Items that have been used, cut, or modified.

·        Customized materials, or special-order items.

·        Clearance sale items or products bought under special discounts.

3. Return Process

To initiate a return, follow these steps:

1.     Select the item and tap ‘Request Return’.

2.     Provide relevant details, including images of the defective or incorrect product.

3.     Our team will review your request and respond within 1-3 business days.

4. Refunds & Exchanges

·        Approved returns will be eligible for refunds or replacements as per availability.

·        Refunds will be processed via the original payment method within 1-3 business days.

·        Replacement items will be shipped within 1 days of approval.

·        Return shipping charges may be applicable depending on the issue.

5. Contact Support

For return-related assistance, reach out to our support team : 📧 Email: support@zonalapp.com 📞 Phone: 90433-31203