The customer can choose to cancel an order any time before it's shipping. The order cannot be cancelled once it’s out for delivery.

If a customer cancels an order after the product has been shipped, cancellation charges will apply to compensate for the costs incurred in processing, packaging, and shipping. These charges help balance the expenses and efforts already undertaken to fulfill the order.

Customers can request cancellation or product replacement only if the delivered item is incorrect or damaged. The product must remain unused and in its original condition, and the request must be initiated immediately upon receiving the item, but no later than one hour after delivery.

The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

ZonalApp reserves the right to accept the cancellation of any order. ZonalApp also reserves the right to waive off or modify the time window or cancellation fee from time to time.